ESI reserves the right to cancel or reschedule all training events. If ESI cancels an event, participants will be refunded at 100%. If the event is rescheduled, registrants will have the opportunity to have 100% of their registration fee applied to the rescheduled event, or receive a full refund. Upon request by email, refunds for event withdrawal made prior to seven days before the event will be fully refunded. Requests made seven days or less before the event will only be refunded provided the place can be reallocated to the event wait list.